[SOLVED] Message stuck in Quarantine

[KatyComputer]

Our client emailed this morning to say "I cannot release a message from Quarantine", he forwarded the daily report to me, I clicked the link to release it, nothing happened, so I logged in as admin and searched for his message, it isn't in the GUI, but it is found by the tracking center with status: quarantine.

I ran grep -rils burgessins /var/spool, sure enough it's in /var/spool/pmg/spam/16/C0F4562B1E65296A16

My primary concern is: How do I release /var/spool/pmg/spam/16/C0F4562B1E65296A16 via command line?

Secondarily, anyone know what is going on?

 

[Stoiko Ivanov]

My primary concern is: How do I release /var/spool/pmg/spam/16/C0F4562B1E65296A16 via command line?

actually only via `pmgsh`

`pmgsh get /quarantine/spam/` - to find the id of the mail
then
`pmgsh create /quarantine/content --id CXRXXXTXXXXX --action deliver`

I'd suggest to closely watch the journal about any error-messages in that time

I hope this helps!