Mail quarantined showing address on user blacklist, but it isn't


New Member
Aug 10, 2022

I've had a PMG set up for a little over a year. My boss is complaining because our payroll system's (Gusto) emails are being quarantined. When I look at the tracking, it shows that the emails are "sender in user (*****) blacklist". I've checked the user blacklist and the global blacklist and it isn't listed in either. Also, the HR person has not had any issues with the emails being quarantined.

I'm stumped. Any suggestions would be greatly appreciated.
show the complete log for the mail - this should explain which address is listed on the user blacklist of which user ....
This one came in this morning.

Aug 10 08:50:30 pmg postfix/smtpd[56331]: connect from[]
Aug 10 08:50:30 pmg postfix/smtpd[56331]: BF4F9C01F9:[]
Aug 10 08:50:30 pmg postfix/cleanup[56335]: BF4F9C01F9: message-id=<62f3a9952f96_8815970168224@within-one-hour-read-only-worker-697d8bbd6f-fzd6b.mail>
Aug 10 08:50:31 pmg postfix/qmgr[901]: BF4F9C01F9: from=<>, size=30118, nrcpt=1 (queue active)
Aug 10 08:50:31 pmg pmg-smtp-filter[54769]: 20AD362F3A99717B71: new mail message-id=<62f3a9952f96_8815970168224@within-one-hour-read-only-worker-697d8bbd6f-fzd6b.mail>#012
Aug 10 08:50:31 pmg postfix/smtpd[56331]: disconnect from[] ehlo=2 starttls=1 mail=1 rcpt=1 data=1 quit=1 commands=7
Aug 10 08:50:38 pmg pmg-smtp-filter[54769]: 20AD362F3A99717B71: SA score=0/5 time=7.002 bayes=0.00 autolearn=no autolearn_force=no hits=AWL(-1.290),BAYES_00(-1.9),DKIM_INVALID(0.1),DKIM_SIGNED(0.1),HTML_MESSAGE(0.001),KAM_DMARC_STATUS(0.01),KAM_REALLYHUGEIMGSRC(0.5),RCVD_IN_DNSWL_BLOCKED(0.001),RCVD_IN_MSPIKE_H2(-0.001),SPF_HELO_NONE(0.001),SPF_PASS(-0.001),T_SCC_BODY_TEXT_LINE(-0.01),URIBL_BLOCKED(0.001)
Aug 10 08:50:38 pmg pmg-smtp-filter[54769]: 20AD362F3A99717B71: sender in user ( blacklist
Aug 10 08:50:38 pmg pmg-smtp-filter[54769]: 20AD362F3A99717B71: moved mail for <> to spam quarantine - 20D0D62F3A99E37568 (rule: Quarantine/Mark Spam (Level 3))
Aug 10 08:50:38 pmg pmg-smtp-filter[54769]: 20AD362F3A99717B71: processing time: 7.14 seconds (7.002, 0.096, 0)
Aug 10 08:50:38 pmg postfix/lmtp[56336]: BF4F9C01F9: to=<>, relay=[]:10024, delay=7.6, delays=0.39/0.04/0/7.1, dsn=2.5.0, status=sent (250 2.5.0 OK (20AD362F3A99717B71))
Aug 10 08:50:38 pmg postfix/qmgr[901]: BF4F9C01F9: removed
That is the problem. I don't see anything in his blacklist that would flag these emails.

This is all he has in his blacklist.



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