License Key deleted by mistake, now cannot activate

[cdelellis]

Hi all

By mistake I deleted the license key on my proxmox host instead reissuing the key and update.

When I try now to upload the subscription key I always get the error message "Connection error - timed out" on the web interface or via cli "Error checking subscription: https://shop.proxmox.com/modules/servers/licensing/verify.php: Network Error: timed out reading response".

Any ideas how to proceed from here?

Thanks in advance,
Carsten

 

[leesteken]

Is the rest of your network working? Can to connect to the outside internet? Do you need to configure a proxy to connect to the internet?
Maybe you have the same issue as this thread: https://forum.proxmox.com/threads/subscription-verification-fails.147880/#post-668513 ?

Please note that It's not a license (with is the open-source AGPL3), it's a support subscription (which are legally entirely different things).

 

[cdelellis]

Hi

Yes, networking is just fine.

As an example the output of apt update:

Hit:1 http://ftp.de.debian.org/debian bookworm InRelease
Hit:2 http://ftp.de.debian.org/debian bookworm-updates InRelease
Hit:3 http://security.debian.org bookworm-security InRelease
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
7 packages can be upgraded. Run 'apt list --upgradable' to see them.

No, I am not using any proxy. I had no change in my setup and everything worked fine in the past.
I just can't activate my subscription key.

Regards,
Carsten

 

[leesteken]

Hit:1 http://ftp.de.debian.org/debian bookworm InRelease
Hit:2 http://ftp.de.debian.org/debian bookworm-updates InRelease
Hit:3 http://security.debian.org bookworm-security InRelease

Please note that you are not getting any Proxmox updates because no Proxmox repository is configured. But maybe you are stimply waiting until the subscription is activated.

No, I am not using any proxy. I had no change in my setup and everything worked fine in the past.
I just can't activate my subscription key.

Maybe do that the Proxmox staff suggests in this case ( https://forum.proxmox.com/threads/error-checking-subscription-after-update.117107/post-506905 ) and create a support ticket for this activation network timeout.

 

[cdelellis]

Thanks for the hint.

I opened a ticket.

Regards,
Carsten