external usb hard drive disconnects

[enry86cami]

Hi all,
I connected an external usb hard disk to my notebook with proxmox.
The usb disconnects about once a day,
This is the output of dmesg -T | grep usb at the host :

[Mon Oct  7 12:09:34 2024] usb 2-4.2: USB disconnect, device number 7
[Mon Oct  7 12:09:34 2024] usb 2-4.2: new SuperSpeed USB device number 8 using xhci_hcd
[Mon Oct  7 12:09:34 2024] usb 2-4.2: New USB device found, idVendor=152d, idProduct=0578, bcdDevice= 1.00
[Mon Oct  7 12:09:34 2024] usb 2-4.2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[Mon Oct  7 12:09:34 2024] usb 2-4.2: Product: USB3.0 External HDD
[Mon Oct  7 12:09:34 2024] usb 2-4.2: Manufacturer: JMicron
[Mon Oct  7 12:09:34 2024] usb 2-4.2: SerialNumber: 0000AB123808
[Mon Oct  7 15:27:13 2024] usb 2-4.2: USB disconnect, device number 8
[Mon Oct  7 15:27:13 2024] usb 2-4.2: new SuperSpeed USB device number 9 using xhci_hcd
[Mon Oct  7 15:27:13 2024] usb 2-4.2: New USB device found, idVendor=152d, idProduct=0578, bcdDevice= 1.00
[Mon Oct  7 15:27:13 2024] usb 2-4.2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[Mon Oct  7 15:27:13 2024] usb 2-4.2: Product: USB3.0 External HDD
[Mon Oct  7 15:27:13 2024] usb 2-4.2: Manufacturer: JMicron
[Mon Oct  7 15:27:13 2024] usb 2-4.2: SerialNumber: 0000AB123808
[Mon Oct  7 15:27:16 2024] usb 2-4.2: USB disconnect, device number 9
[Mon Oct  7 15:27:17 2024] usb 2-4.2: Device not responding to setup address.
[Mon Oct  7 15:27:17 2024] usb 2-4.2: Device not responding to setup address.
[Mon Oct  7 15:27:17 2024] usb 2-4.2: device not accepting address 10, error -71
[Mon Oct  7 15:27:17 2024] usb 2-4.2: new SuperSpeed USB device number 11 using xhci_hcd
[Mon Oct  7 15:27:17 2024] usb 2-4.2: New USB device found, idVendor=152d, idProduct=0578, bcdDevice= 1.00
[Mon Oct  7 15:27:17 2024] usb 2-4.2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[Mon Oct  7 15:27:17 2024] usb 2-4.2: Product: USB3.0 External HDD
[Mon Oct  7 15:27:17 2024] usb 2-4.2: Manufacturer: JMicron
[Mon Oct  7 15:27:17 2024] usb 2-4.2: SerialNumber: 0000AB123808
[Mon Oct  7 15:28:55 2024] usb 2-4.2: USB disconnect, device number 11
[Mon Oct  7 15:28:56 2024] usb 2-4.2: new SuperSpeed USB device number 12 using xhci_hcd
[Mon Oct  7 15:28:56 2024] usb 2-4.2: New USB device found, idVendor=152d, idProduct=0578, bcdDevice= 1.00
[Mon Oct  7 15:28:56 2024] usb 2-4.2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[Mon Oct  7 15:28:56 2024] usb 2-4.2: Product: USB3.0 External HDD
[Mon Oct  7 15:28:56 2024] usb 2-4.2: Manufacturer: JMicron
[Mon Oct  7 15:28:56 2024] usb 2-4.2: SerialNumber: 0000AB123808
[Mon Oct  7 16:07:25 2024] usb 2-4.2: USB disconnect, device number 12
[Mon Oct  7 16:07:26 2024] usb 2-4.2: new SuperSpeed USB device number 13 using xhci_hcd
[Mon Oct  7 16:07:26 2024] usb 2-4.2: New USB device found, idVendor=152d, idProduct=0578, bcdDevice= 1.00
[Mon Oct  7 16:07:26 2024] usb 2-4.2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[Mon Oct  7 16:07:26 2024] usb 2-4.2: Product: USB3.0 External HDD
[Mon Oct  7 16:07:26 2024] usb 2-4.2: Manufacturer: JMicron
[Mon Oct  7 16:07:26 2024] usb 2-4.2: SerialNumber: 0000AB123808
[Mon Oct  7 16:08:32 2024] usb 2-4.2: USB disconnect, device number 13
[Mon Oct  7 16:08:33 2024] usb 2-4.2: new SuperSpeed USB device number 14 using xhci_hcd
[Mon Oct  7 16:08:33 2024] usb 2-4.2: New USB device found, idVendor=152d, idProduct=0578, bcdDevice= 1.00
[Mon Oct  7 16:08:33 2024] usb 2-4.2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[Mon Oct  7 16:08:33 2024] usb 2-4.2: Product: USB3.0 External HDD
[Mon Oct  7 16:08:33 2024] usb 2-4.2: Manufacturer: JMicron
[Mon Oct  7 16:08:33 2024] usb 2-4.2: SerialNumber: 0000AB123808

With lsusb I can see the drive:
Bus 002 Device 014: ID 152d:0578 JMicron Technology Corp. / JMicron USA Technology Corp. JMS578 SATA 6Gb/s

Anyone can help me?

 

[mariol]

Please check whether a power saving function is activated in the bios of your notebook.
Have you noticed this behavior with other USB devices?
Does the same USB device run on another computer without interruption?

 

[enry86cami]

Please check whether a power saving function is activated in the bios of your notebook.
Have you noticed this behavior with other USB devices?
Does the same USB device run on another computer without interruption?

thanks for your reply, I checked the bios and disabled all the power management options... 3 day passed and no disconnection, I hope it is solved!

 

[mariol]

thanks for your reply, I checked the bios and disabled all the power management options... 3 day passed and no disconnection, I hope it is solved!

Sounds good. It would be great if this solved the problem. Looking forward to your feedback after some days

 

[enry86cami]

I confirm that I have no more disconnections!!!