Connection error 401: permission denied - invalid PVE ticket

I

immo

Renowned Member
Nov 20, 2014
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HI,
since a couple of hours I do get this message at the proxmox gui on cluster host 1
but on cluster host 5 everything is fine.

What could be the reason and which steps have to be done to narrow it down

I looked into pveproxy where I guess are the pve tickets from and saw some

Nov 11 13:15:51 prox01 pveproxy[18082]: got inotify poll request in wrong process - disabling inotify

and a few
Nov 11 13:20:39 prox01 pveproxy[8722]: 2020-11-11 13:20:39.497791 +0100 error AnyEvent::Util: Runtime error in AnyEvent::guard callback: Can't call method "_put_session" on an undefined value at /usr/lib/x86_64-linux-gnu/perl5/5.28/AnyEvent/Handle.pm line 2259 during global destruction.
 
Last edited:
is the time synced up correctly?
 
root@prox05:~# timedatectl timesync-status
Server: ntp1
Poll interval: 34min 8s (min: 32s; max 34min 8s)
Leap: normal
Version: 4
Stratum: 1
Reference: PPS
Precision: 2us (-19)
Root distance: 442us (max: 5s)
Offset: +1.527ms
Delay: 3.383ms
Jitter: 3.488ms
Packet count: 5068
Frequency: +20,113ppm

root@prox01:/var/log# timedatectl timesync-status
Server: ntp1
Poll interval: 34min 8s (min: 32s; max 34min 8s)
Leap: normal
Version: 4
Stratum: 1
Reference: PPS
Precision: 2us (-19)
Root distance: 411us (max: 5s)
Offset: +39us
Delay: 5.539ms
Jitter: 2.028ms
Packet count: 5070
Frequency: +2,812ppm

I guess Yes
 
also the time of the client (browser)?

anything else in the syslog?
 
I'm getting same problem since today, I can't login through proxmox gui in a single proxmox node (ssh works).
I used lastly pve-promox-backup.iso in another proxmox node, but the two nodes are not in a cluster.
The single node I can't login through proxmox gui should have done vm and ct backups in the other node, I hope so.

pve version:
pve-manager/6.2-15/48bd51b6 (running kernel: 5.4.65-1-pve)

I tried to :
pvecm updatecerts -f
systemctl restart pvedaemon.service pveproxy.service
I tried to reboot
I removed cache from different browsers, I tried different computers, the problem remain the same.

I noticed this in syslog, I dont' know if it is related to the problem:
Nov 18 00:30:06 pve pvedaemon[1006]: <root@pam> successful auth for user 'root@pam'
Nov 18 00:30:10 pve systemd-timesyncd[629]: Synchronized to time server for the first time 37.247.53.178:123 (2.debian.pool.ntp.org).
Nov 18 00:30:22 pve pveproxy[1017]: EV: error in callback (ignoring): Can't call method "push_write" on an undefined value at /usr/share/perl5/PVE/APIServer/AnyEvent.pm line 256.
Nov 18 00:30:22 pve pveproxy[1015]: EV: error in callback (ignoring): Can't call method "push_write" on an undefined value at /usr/share/perl5/PVE/APIServer/AnyEvent.pm line 256.
Nov 18 00:30:41 pve systemd[1]: Created slice User Slice of UID 0.
Nov 18 00:30:41 pve systemd[1]: Starting User Runtime Directory /run/user/0...
Nov 18 00:30:41 pve systemd[1]: Started User Runtime Directory /run/user/0.
Nov 18 00:30:41 pve systemd[1]: Starting User Manager for UID 0...
Nov 18 00:30:42 pve systemd[1165]: Listening on GnuPG cryptographic agent and passphrase cache.
Nov 18 00:30:42 pve systemd[1165]: Listening on GnuPG cryptographic agent and passphrase cache (restricted).
Nov 18 00:30:42 pve systemd[1165]: Listening on GnuPG network certificate management daemon.
Nov 18 00:30:42 pve systemd[1165]: Listening on GnuPG cryptographic agent (ssh-agent emulation).
Nov 18 00:30:42 pve systemd[1165]: Listening on GnuPG cryptographic agent and passphrase cache (access for web browsers).
Nov 18 00:30:42 pve systemd[1165]: Reached target Timers.
Nov 18 00:30:42 pve systemd[1165]: Starting D-Bus User Message Bus Socket.
Nov 18 00:30:42 pve systemd[1165]: Reached target Paths.
Nov 18 00:30:42 pve systemd[1165]: Listening on D-Bus User Message Bus Socket.
Nov 18 00:30:42 pve systemd[1165]: Reached target Sockets.
Nov 18 00:30:42 pve systemd[1165]: Reached target Basic System.
Nov 18 00:30:42 pve systemd[1165]: Reached target Default.
Nov 18 00:30:42 pve systemd[1165]: Startup finished in 311ms.
Nov 18 00:30:42 pve systemd[1]: Started User Manager for UID 0.
Nov 18 00:30:42 pve systemd[1]: Started Session 1 of user root.
Nov 18 00:31:00 pve systemd[1]: Starting Proxmox VE replication runner...
Nov 18 00:31:01 pve systemd[1]: pvesr.service: Succeeded.

what may I try to do?
 

dcsapak said​

Click to expand...
can you open the browser debug console and see what api calls fail?
Click to expand...

I attached a screenshot of console log of chromium browser.
While blurring the image in some parts the error disappeared.
I had no time to look for a way to "save-the-console-log-in-chrome-to-a-file" when the error disappearead.
I confirm now the proxmox GUI is working. I tried it in Firefox and other PCs in the LAN.
Thanks for your help
 

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