Cannot download container templates

[ghstudio]

I've installed debian on Proxmox...this will be my development system (NUC i5). I have Home Assistant running in a container and I run the full debian desktop when I boot the system. I manage Proxmox from my windows system through the web inteface :8006.

Two issues that are related:

If I run pveam update, the log shows:

```
start download http://download.proxmox.com/images/aplinfo-pve-6.dat.asc
2021-03-13 07:22:41 download failed: 500 Can't connect to download.proxmox.com:80 (Name or service not known)
```


If I try to download a template (debian) I get the following message

```
starting template download from: http://download.proxmox.com/images/system/debian-10-standard_10.5-1_amd64.tar.gz
target file: /var/lib/vz/template/cache/debian-10-standard_10.5-1_amd64.tar.gz
--2021-03-13 09:28:19-- http://download.proxmox.com/images/system/debian-10-standard_10.5-1_amd64.tar.gz
Resolving download.proxmox.com (download.proxmox.com)... failed: Name or service not known.
wget: unable to resolve host address 'download.proxmox.com'
```

Both the debian desktop and the home assistant VM are connected to the network (on different IP's) and work correctly.

How do I tell proxmox itself how to get to the internet and DNS servers?

(pls keep it simple...I'm new to the linux world)

 

[Bubbagump210]

It seems the Proxmox servers are down. This seems to be a "not you" issue as I can't get to download.proxmox.com for weekend patching. :-/

 

[ghstudio]

resolved:

sudo echo "nameserver 1.1.1.1" >> /etc/resolv.conf

now I can get there...but I suspect Bubbagump210 is correct...servers are unavailable.

 

[tom]

All our services are up and running, your error messages points to a local DNS issue.

 

[ghstudio]

I just tried to download a template again....nameserver 8.8.8.8 and nameserver 8.8.4.4 in /etc/resolv.conf

```
starting template download from: http://download.proxmox.com/images/system/debian-10-standard_10.5-1_amd64.tar.gz
target file: /var/lib/vz/template/cache/debian-10-standard_10.5-1_amd64.tar.gz
--2021-03-13 10:29:40-- http://download.proxmox.com/images/system/debian-10-standard_10.5-1_amd64.tar.gz
Resolving download.proxmox.com (download.proxmox.com)... 144.217.225.162, 2607:5300:203:7dc2::162
Connecting to download.proxmox.com (download.proxmox.com)|144.217.225.162|:80...
```

and the system just sits there.....so I'm confused.

 

[che]

I just tried to download a template again....nameserver 8.8.8.8 and nameserver 8.8.4.4 in /etc/resolv.conf

```
starting template download from: http://download.proxmox.com/images/system/debian-10-standard_10.5-1_amd64.tar.gz
target file: /var/lib/vz/template/cache/debian-10-standard_10.5-1_amd64.tar.gz
--2021-03-13 10:29:40-- http://download.proxmox.com/images/system/debian-10-standard_10.5-1_amd64.tar.gz
Resolving download.proxmox.com (download.proxmox.com)... 144.217.225.162, 2607:5300:203:7dc2::162
Connecting to download.proxmox.com (download.proxmox.com)|144.217.225.162|:80...
```

and the system just sits there.....so I'm confused.

A whois lookup of the resolved IP gives OVH Hosting, Inc. as organization for the CDN server you are trying to connect. So that is probably the problem here as OVH suffert a devastating fire in one of their datacenters in Strasbourg.
Try downloading from de.cdn.proxmox.com

Edit: Here some infos https://www.ovh.com/world/news/press/cpl1787.fire-our-strasbourg-site

 

[tom]

A whois lookup of the resolved IP gives OVH Hosting, Inc. as organization for the CDN server you are trying to connect. So that is probably the problem here as OVH suffert a devastating fire in one of their datacenters in Strasbourg.
Try downloading from de.cdn.proxmox.com

Edit: Here some infos https://www.ovh.com/world/news/press/cpl1787.fire-our-strasbourg-site

The server in question (144.217.225.162) is in Canada, so not affected by the fire - I do not see any problem on https://na.cdn.proxmox.com

 

[che]

The server in question (144.217.225.162) is in Canada, so not affected by the fire - I do not see any problem on https://na.cdn.proxmox.com

Interesting, because the server in question does not respond for me too
dig gives me

; <<>> DiG 9.16.12 <<>> https://na.cdn.proxmox.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 51775
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;https://na.cdn.proxmox.com.    IN    A

;; ANSWER SECTION:
https://na.cdn.proxmox.com. 60    IN    CNAME    fr.cdn.proxmox.com.
fr.cdn.proxmox.com.    60    IN    A    51.91.38.34

;; Query time: 236 msec
;; SERVER: 192.168.10.7#53(192.168.10.7)
;; WHEN: Sat Mar 13 17:34:34 CET 2021
;; MSG SIZE  rcvd: 88

Edit: oops, my bad.. copy/paste error! dig na.cdn.proxmox.com gives

; <<>> DiG 9.16.12 <<>> na.cdn.proxmox.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 29561
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1232
;; QUESTION SECTION:
;na.cdn.proxmox.com.        IN    A

;; ANSWER SECTION:
na.cdn.proxmox.com.    60    IN    A    144.217.225.162

;; Query time: 290 msec
;; SERVER: 192.168.10.7#53(192.168.10.7)
;; WHEN: Sat Mar 13 17:44:24 CET 2021
;; MSG SIZE  rcvd: 63

and the server responds to pings, so nevermind

 

[mfed]

I am in Canada, and download.proxmox.com not working for me as well. It is resolving to 144.217.225.162, which is pingable but does not respond to HTTP requests.
Hopefully the CDN provider is going to fix it...

 

[ghstudio]

is there an (easy) way to change the server used by proxmox for templates?....or should I just wait until that server is fixed.

 

[che]

is there an (easy) way to change the server used by proxmox for templates?....or should I just wait until that server is fixed.

You can download by running on the pve host

cd /var/lib/vz/template/cache
wget -c http://de.cdn.proxmox.com/images/system/debian-10-standard_10.5-1_amd64.tar.gz

 

[peterbozsvari]

Hi,
I have the same problem, cannot download containers anyhow.

I have just tried -wget from the german server , but no luck.

--2022-08-12 17:28:23-- (try: 4) http://de.cdn.proxmox.com/images/system/debian-10-standard_10.5-1_amd64.tar.gz~
Connecting to de.cdn.proxmox.com (de.cdn.proxmox.com)|212.224.123.70|:80... connected.
HTTP request sent, awaiting response...

No error messages.

Is there any way I can download these images manually and then upload them?

Thanks in advance.