PVE in Enterprise Environments

[esnmb]

Hi all.
Has anyone in the USA moved production workloads to PVE? If so, what are you doing for Enterprise support since it's only during "Austrian business days between 7:00 and 17:00 (CET/CEST) -(7 a.m. to 5 p.m.)" which us not acceptable for most businesses, ours included.

Is there where partners take over for local support? Any recommendations?

Much appreciated.

 

[_gabriel]

https://proxmox.com/en/partners/find-partner/explore

 

[bbgeek17]

Hi @esnmb , as an enterprise storage vendor we see all ranges of business customers moving to PVE.
How they solve the support needs differs from self-supporting to partner engagement, to relying on Proxmox support.
We have yet to hear about a critical PVE-related incident that couldn't be resolved in reasonable time.

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Blockbridge : Ultra low latency all-NVME shared storage for Proxmox - https://www.blockbridge.com/proxmox

 

[esnmb]

Thanks. I was looking through these just now.
Still, hopefully someone has used one of them in the US and can comment on how their experience has been so far.

 

[bbgeek17]

Still, hopefully someone has used one of them in the US and can comment on how their experience has been so far.

It is a bit of a catch-22 situation. PVE is elegantly straightforward to manage, and firms with strong Linux administration skills often find they do not require partner involvement. At the same time, forum members tend to be more technically inclined than the general business population and therefore may be less likely to engage with partners themselves.

If your business requirements call for official support during US business hours, your best approach would be to identify one or two partners and ask them directly for customer references and support expectations.

Hope you find the information you need.
Cheers.

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Blockbridge : Ultra low latency all-NVME shared storage for Proxmox - https://www.blockbridge.com/proxmox

 

[Johannes S]

You could also contact office@proxmox.com to ask for partners and success stories. The web page isn't always up to date so this might be worth a shot

 

[esnmb]

Thank you all.
Coming from VMware and running mission critical workloads, we would definitely require some form of 24x7 support. If we end up going this route, I'll go with that suggestion and get customer references.