Intermittent "Connection error" when trying to do file level restore

[mhentrich]

New installation of PBS 4.0.14 connected to PX 8.4.14, backups run and complete successfully, but when I try to do 'File Level Restore' about 75% of the time I can't drill down into an actual partition without getting a pop up that just says 'Connection error'. Not sure what to do about it, anyone experienced this?



Thanks,
Matt H

 

[Chris]

Hi,
please post the output of /var/log/proxmox-backup/file-restore/qemu.log after a failed file restore and the systemd journal from around that time journalctl --since <DATETIME> --until <DATETIME> > journal.log, both gathered from the PVE host.

 

[mhentrich]

Hi,
please post the output of /var/log/proxmox-backup/file-restore/qemu.log after a failed file restore and the systemd journal from around that time journalctl --since <DATETIME> --until <DATETIME> > journal.log, both gathered from the PVE host.

Thanks Chris, I've attached them both here. FWIW, the journalctl output references a missing chunk (/mnt/dd04/.chunks/0c94/0c941ae1160a30872af57ac18dbae2a5b413c9450f8f50f6a87dee22abf3cf6d), I checked on the PBS and the /mnt/dd04/.chunks/0c94/ folder is empty.

Let me know what you think I should do, thanks!