Valic Subscription yet Still Get "401 Unauthorized"

Feb 5, 2018
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My web interface shows valid subscription but "apt update" gives "401 unauthorized". I have two servers (both subscribed). The first can update successfully but the second cannot. The successful one is using version 5 (stretch) and the bad one version 6 (buster).
 
If you have issues with your subscription keys, please get in touch with the reseller and tell them which key has issues.
 
The reseller (Maurer IT Systems) referred me to login to my.proxmox.com however I am unable to login there. The system does not send password resets to my commonly used email address (or my less commonly used one) and now my IP is banned from attempting too many logins. Can you remove my IP ban there and help me figure out how to reset my account there?

I can login at Maurer and at this forum... not sure why I can't login at the my.proxmox.com site (or why there are so many accounts in the first place).

EDIT: nevermind, I just found this page instructing who to contact: https://my.proxmox.com/en/faq/article/unable-reset-my-password-or-to-log-in
 
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