Hi,
I have a PVE system I spent a year & a half building, that's been disassembled and in storage for over a year while my company reorganizes. While it doesn't look like I'll have it up & running again for perhaps another year, I still think about the project often, and particularly am concerned about a couple of issues I had with it that I never got around to resolving.
When the system does get reassembled, of course, I'll upgrade it to the newest version, which may resolve the issues I had with it, however I don't believe these issues were the kind of priority that they were addressed during regular development, and I expect them to remain a problem.
My question is if I were to buy a support ticket 3 pack, to what end would those providing support commit themselves to resolving these issues I use the tickets on?
For example, one of the issues I'm thinking of involves the backup email reports being encoded in UTF8 rather than UTF-8, which causes their text content to be unsearchable on my email provider's (Fastmail) servers. If I were to use a support ticket to resolve this particular issue, and it ended up that it was necessary that PVE get a rewrite of some of its code somewhere, would that be covered by the support ticket? Or would I get a reply that this issue isn't fixable, and be out a support ticket?
The other problem I'd want to use a support ticket on was a problem I had with acpi in my hosted machines where they wouldn't respond to whatever signal gets sent when the PVE machine gets shut down, which would cause an indefinite delay and prevented shutting down PVE. Being that the problem was likely not with PVE, rather with the hosted VMs somehow- could I use a ticket to expedite resolving that particular issue?
I know it's going to be quite awhile until I get my PVE up again, but I figured I'd ask while it's on my mind, so thanks in advance for your replies.
I have a PVE system I spent a year & a half building, that's been disassembled and in storage for over a year while my company reorganizes. While it doesn't look like I'll have it up & running again for perhaps another year, I still think about the project often, and particularly am concerned about a couple of issues I had with it that I never got around to resolving.
When the system does get reassembled, of course, I'll upgrade it to the newest version, which may resolve the issues I had with it, however I don't believe these issues were the kind of priority that they were addressed during regular development, and I expect them to remain a problem.
My question is if I were to buy a support ticket 3 pack, to what end would those providing support commit themselves to resolving these issues I use the tickets on?
For example, one of the issues I'm thinking of involves the backup email reports being encoded in UTF8 rather than UTF-8, which causes their text content to be unsearchable on my email provider's (Fastmail) servers. If I were to use a support ticket to resolve this particular issue, and it ended up that it was necessary that PVE get a rewrite of some of its code somewhere, would that be covered by the support ticket? Or would I get a reply that this issue isn't fixable, and be out a support ticket?
The other problem I'd want to use a support ticket on was a problem I had with acpi in my hosted machines where they wouldn't respond to whatever signal gets sent when the PVE machine gets shut down, which would cause an indefinite delay and prevented shutting down PVE. Being that the problem was likely not with PVE, rather with the hosted VMs somehow- could I use a ticket to expedite resolving that particular issue?
I know it's going to be quite awhile until I get my PVE up again, but I figured I'd ask while it's on my mind, so thanks in advance for your replies.
