Legitimate email rejected

Feb 13, 2025
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I have some legitimate email domain start getting blocked as the logs showing below.
Any advise of what could casue the issue

Feb 13 14:19:01 l-eur-mta postfix/smtpd[8379]: connect from mail-westeuropeazon11012030.outbound.protection.outlook.com[52.101.71.30]
Feb 13 14:19:01 l-eur-mta postfix/smtpd[8379]: 9CEECA0E7D: client=mail-westeuropeazon11012030.outbound.protection.outlook.com[52.101.71.30]
Feb 13 14:19:01 l-eur-mta postfix/cleanup[10013]: 9CEECA0E7D: message-id=<PA4PR04MB771211F36F5FDF17C2BFAC13CCFF2@PA4PR04MB7712.eurprd04.prod.outlook.com>
Feb 13 14:19:01 l-eur-mta postfix/qmgr[1071]: 9CEECA0E7D: from=<cima.noreply@msp.cpcc.eu>, size=11305, nrcpt=1 (queue active)
Feb 13 14:19:01 l-eur-mta pmg-smtp-filter[9956]: A187D67ADD525B28E9: new mail message-id=<PA4PR04MB771211F36F5FDF17C2BFAC13CCFF2@PA4PR04MB7712.eurprd04.prod.outlook.com>#012
Feb 13 14:19:01 l-eur-mta postfix/smtpd[8379]: disconnect from mail-westeuropeazon11012030.outbound.protection.outlook.com[52.101.71.30] ehlo=2 starttls=1 mail=1 rcpt=1 bdat=1 quit=1 commands=7
Feb 13 14:19:02 l-eur-mta pmg-smtp-filter[9956]: A187D67ADD525B28E9: SA score=0/5 time=0.434 bayes=0.00 autolearn=no autolearn_force=no hits=ARC_SIGNED(0.001),ARC_VALID(0.001),AWL(-0.083),BAYES_00(-1.9),DKIM_SIGNED(0.1),DKIM_VALID(-0.1),DMARC_MISSING(0.1),HTML_MESSAGE(0.001),RCVD_IN_MSPIKE_H2(0.001),SPF_HELO_PASS(-0.001),SPF_PASS(-0.001),SUBJ_ALL_CAPS(0.5)
Feb 13 14:19:02 l-eur-mta pmg-smtp-filter[9956]: A187D67ADD525B28E9: block mail to <osman.elyas@eucap-som.eu> (rule: Whitelist)
Feb 13 14:19:02 l-eur-mta pmg-smtp-filter[9956]: A187D67ADD525B28E9: processing time: 0.484 seconds (0.434, 0.036, 0)
Feb 13 14:19:02 l-eur-mta postfix/lmtp[10014]: 9CEECA0E7D: to=<osman.elyas@eucap-som.eu>, relay=127.0.0.1[127.0.0.1]:10024, delay=0.63, delays=0.1/0/0.04/0.49, dsn=2.7.0, status=sent (250 2.7.0 BLOCKED (A187D67ADD525B28E9))
Feb 13 14:19:02 l-eur-mta postfix/qmgr[1071]: 9CEECA0E7D: removed
 
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