[SOLVED] Installation error : Grub error /.disk/info | Proxmox VE 8.3

[Nickel-37]

Hello,

I get a grub error when trying to install ProxMox VE 8.3 on my new Hardware:

• Supermicro H13SAE-MF
• Ryzen 9 7950X
• 2 x 48GB Kingston Server Premier DDR5
• 2 x NVMe M.2 SSD

This is the first time I bought a "Server" Mainboard and maybe it's rather here the problem than the ProxMox installation

I googled already around but could not find a solution.

Here is what I tried already out:

• Multiple downloads of the ISO
• Multiple Flashes with Rufus and Etcher
• Multiple different USB Sticks
• Deactivated TPM 2.0, Secure Boot is disabled

Every time it tries to load the Installation I am stuck on this screen:

error: no such device: /.disk/info
error: no such device: /.disk/mini-info

What I discovered with Google is that I should type commands to mount the /boot of the USB, but that is sadly not possible cause it never enters the GRUB prompt to type anything.

One way I haven't tried yet is the installation via Supermicro IPMI cause I have no experience yet with it, and I thought I could simply install the server like I always do.

Kind regards,
Nickel

 

[gfngfn256]

Secure Boot is disabled

Are you sure you have disabled ALL secure settings. I don't have your BIOS/MB but often there are other settings like secure-devices & fastboot etc. - ALL of these should be disabled.

2 x NVMe M.2 SSD

Are those SSDs completely wiped or were they being used before?

If all else fails - see if you can install plain Debian on it. Maybe then you will discover what makes it work or you could install Proxmox on top of Debian.


One other thought - have you installed a CMOS BIOS battery correctly? I've had it myself that if the battery is incorrect (or low-voltage) the BIOS settings are not retained. Get your multimeter out & check the voltage of that battery.

 

[Nickel-37]

I will check if I missed some secure settings in the bios.

The 2 SSD are completely empty and new

I will try to install plain Debian and see if that works out

The CMOS BIOS battery is fine the changes are correctly saved.

I tried different USB Ports from the mainboard still having the same problem sadly, it is really frustrating.
Installed Proxmox on 4 different devices without a problem and I am completely stuck here at the moment

 

[Nickel-37]

The Installer now started without a problem, I don't know why I left it in the error state for 30 minutes and then I suddenly could install it. I have no idea why sadly

 

[aabraham]

The Installer now started without a problem, I don't know why I left it in the error state for 30 minutes and then I suddenly could install it. I have no idea why sadly

As the other forum members mentioned, please make sure all secure settings are disabled and that your firmware for your motherboard is up-to-date. Is the motherboard new (not used)?

 

[Nickel-37]

As the other forum members mentioned, please make sure all secure settings are disabled and that your firmware for your motherboard is up-to-date. Is the motherboard new (not used)?

Well, Mainboard Bios is up to date there is no newer version, and Proxmox is now installed and working. Somehow leaving the error message for more than 30 mins ( I was looking up while leaving it like that how the IPMI works ) and I suddenly saw the Proxmox GUI for the Installation

But I cannot say why it suddenly worked

 

[gfngfn256]

Happy you got it sorted out.

The CMOS BIOS battery is fine the changes are correctly saved.

The only way to know that the BIOS settings are retained via the CMOS battery is to disconnect the MB from all power supply/s. While connected to any power supply it will retain the settings through the AC current.

 

[mirk_daniel]

Hello,

I have nearly the same configuration. And I get the same error. My solution was to install Proxmox from a USB-Stick without a monitor attached to the system. I use the IPMI-Webinterface (console) as "monitor". It works without waiting 30 minutes as mentioned above.

I think the error has something to do with the onboard GPU.