[SOLVED] Failed to start Proxmox backup API Proxy Server after upgrading from pbs 1.1.13 to pbs 2

B

borjaevo

New Member
Feb 1, 2022
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I have upgraded my pbs server with current backup jobs to pbs 2

After restarting API proxy server is not starting.

eb 01 13:59:20 pbs systemd[1]: proxmox-backup-proxy.service: Start request repeated>
Feb 01 13:59:20 pbs systemd[1]: proxmox-backup-proxy.service: Failed with result 'ex>
░░ Subject: Unit failed
░░ Defined-By: systemd
░░ Support: https://www.debian.org/support
░░
░░ The unit proxmox-backup-proxy.service has entered the 'failed' state with result >
Feb 01 13:59:20 pbs systemd[1]: Failed to start Proxmox Backup API Proxy Server.
░░ Subject: A start job for unit proxmox-backup-proxy.service has failed
░░ Defined-By: systemd
░░ Support: https://www.debian.org/support
░░
░░ A start job for unit proxmox-backup-proxy.service has finished with a failure.
░░
░░ The job identifier is 2912 and the job result is failed.

I dont know where to start....
 
can you check the journal for the errors:

Code: 
journalctl -b -u proxmox-backup-proxy
 
dcsapak said:
can you check the journal for the errors:

Code: 
journalctl -b -u proxmox-backup-proxy
Click to expand...
Thanks!
Code: 
Feb 01 13:29:32 pbs proxmox-backup-proxy[1039]: /usr/lib/x86_64-linux-gnu/proxmox-backup/proxmox-backup-proxy: error while loading shared libraries: libsgutils2.so.2: cannot open shared object file: No such file or directory
Feb 01 13:29:32 pbs systemd[1]: proxmox-backup-proxy.service: Main process exited, code=exited, status=127/n/a
Feb 01 13:29:32 pbs systemd[1]: proxmox-backup-proxy.service: Failed with result 'exit-code'.
Feb 01 13:29:32 pbs systemd[1]: Failed to start Proxmox Backup API Proxy Server.
Feb 01 13:29:32 pbs systemd[1]: proxmox-backup-proxy.service: Scheduled restart job, restart counter is at 3.
Feb 01 13:29:33 pbs systemd[1]: Stopped Proxmox Backup API Proxy Server.
Feb 01 13:29:33 pbs systemd[1]: Starting Proxmox Backup API Proxy Server...
 
borjaevo said:
Feb 01 13:29:32 pbs proxmox-backup-proxy[1039]: /usr/lib/x86_64-linux-gnu/proxmox-backup/proxmox-backup-proxy: error while loading shared libraries: libsgutils2.so.2: cannot open shared object file: No such file or directory
Click to expand...
seems the upgrade was not complete?

can you post the output of 'proxmox-backup-manager versions --verbose' ?
you can also try to install the (seemingly?) missing package
Code: 
apt install libsgutils2-2
 
dcsapak said:
seems the upgrade was not complete?

can you post the output of 'proxmox-backup-manager versions --verbose' ?
you can also try to install the (seemingly?) missing package
Code: 
apt install libsgutils2-2
Click to expand...
Code: 
proxmox-backup             1.0-4        running kernel: 5.4.162-1-pve
proxmox-backup-server      1.1.13-3     running version: 1.1.13     
pve-kernel-5.4             6.4-12                                   
pve-kernel-helper          6.4-12                                   
pve-kernel-5.4.162-1-pve   5.4.162-2                                 
pve-kernel-5.4.65-1-pve    5.4.65-1                                 
ifupdown2                  3.0.0-1+pve3                             
libjs-extjs                6.0.1-10                                 
proxmox-backup-docs        1.1.13-2                                 
proxmox-backup-client      1.1.13-2                                 
proxmox-mini-journalreader 1.1-1                                     
proxmox-widget-toolkit     2.6-1                                     
pve-xtermjs                4.7.0-3                                   
smartmontools              7.2-pve2                                 
zfsutils-linux             2.0.7-pve1

I already tried to install libsgutils2-2 but it was already installed.
 
Is there a way i can retry the upgrade, or upgrade the proxmox backup server packages?
 
can you post the output of 'apt update' ?
i guess you did not change the pbs repository to bullseye (else you'd get the 2.0 release)
 
dcsapak said:
can you post the output of 'apt update' ?
i guess you did not change the pbs repository to bullseye (else you'd get the 2.0 release)
Click to expand...
Code: 
root@pbs:~# apt update
Hit:1 http://security.debian.org bullseye-security InRelease
Hit:2 http://ftp.es.debian.org/debian bullseye InRelease                                   
Hit:3 http://ftp.es.debian.org/debian bullseye-updates InRelease                           
Err:4 https://enterprise.proxmox.com/debian/pbs bullseye InRelease
  401  Unauthorized [IP: 51.91.38.34 443]
Reading package lists... Done                         
E: Failed to fetch https://enterprise.proxmox.com/debian/pbs/dists/bullseye/InRelease  401  Unauthorized [IP: 51.91.38.34 443]
E: The repository 'https://enterprise.proxmox.com/debian/pbs bullseye InRelease' is not signed.
N: Updating from such a repository can't be done securely, and is therefore disabled by default.
N: See apt-secure(8) manpage for repository creation and user configuration details.
 
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