Encoding problem

[DanySupernova]

Hi guys,
iI have a problem that I don't know how to solve. We have a PMG server updated to the latest release 8.1.5, which forwards incoming mail to an Exchange 2019 CU14.

When an accented character is in the from field, emails arrive with an email sender that is not the original one.

Example:

FROM: Simone Postè <simone.poste@xxx.xx>

Becomes:

=?iso-8859-1?Q?Simone_Post=E8?= <simone.poste@xxx.xx>



Unfortunately many insert accented characters, at least in our case, is there a way to work around this?Thanks a lot to everyone!

 

[hoanv9]

Do you have such issue before updated tp 8.1.5? I am using 8.1.4 without issue.

 

[DanySupernova]

Do you have such issue before updated tp 8.1.5? I am using 8.1.4 without issue.

It actually started happening recently, it could be post update...

 

[Stoiko Ivanov]

could you please post (as text, not screenshot):
* the tracking center entry for this mail
* the complete headers of the mail (anonymize only what you have to and do so consistently), or even the complete mail as eml

Do you have such issue before updated tp 8.1.5? I am using 8.1.4 without issue.

there was no change between 8.1.4 and 8.1.5 in that area of the code

I hope this helps!