Email stuck in quarantine

[bdsleo]

An email appears in the tracking center as quarantined, but I cannot release it for delivery.

 

[Stoiko Ivanov]

An email appears in the tracking center as quarantined, but I cannot release it for delivery.

to deliver/delete a mail from quarantine you need to go to the Spam/Virus quarantine part of the gui (and enter the recipient of the mail in the initial text-entry) then you can click on deliver?

 

[bdsleo]

But that's the issue, I can't enter the recipient in the GUI to release in quarantine, but the email appears in the tracking center as quarantine.

 

[bdsleo]

 

[dcsapak]

you show the virus quarantine, but maybe it's in the spam quarantine?