Connection error - timeout after deliver action in quarantine on large e-mails

[kalachev_89]

Hello.
PMG 7.2-4.
After i press Deliver button on large e-mails (20+ Mb) in quarantine, i get Connection error - Timeout

After refresh of page, there is no this e-mail in list, and e-mail delivered to recipient.
I saw mail/messages logs, but don't see anything about this message. All looks fine, in tracking center all looks good too.

 

[Stoiko Ivanov]

could you please provide the journal and the contents of /var/log/pmgproxy/pmgproxy.log for the timeframe where you clicked on deliver?

one cause for this might be that transmitting the 20MB takes longer than the 30 second timeout of the GUI...

 

[kalachev_89]

could you please provide the journal and the contents of /var/log/pmgproxy/pmgproxy.log for the timeframe where you clicked on deliver?

::ffff:192.168.101.100 - root@pam [15/02/2023:14:39:35 +1200] "GET /api2/json/quarantine/spamusers?quarantine-type=virus&starttime=1675771200&endtime=1676462400 HTTP/1.1" 200 11
::ffff:192.168.101.100 - root@pam [15/02/2023:14:39:35 +1200] "GET /api2/json/quarantine/virus?starttime=1675771200&endtime=1676462400 HTTP/1.1" 200 11
::ffff:192.168.101.100 - root@pam [15/02/2023:14:39:35 +1200] "GET /api2/json/quarantine/spamusers?quarantine-type=spam&starttime=1675771200&endtime=1676462400 HTTP/1.1" 200 42
::ffff:192.168.101.100 - root@pam [15/02/2023:14:39:37 +1200] "GET /api2/json/quarantine/spam?starttime=1675771200&endtime=1676462400&pmail=recipients%40contoso.com HTTP/1.1" 200 248
::ffff:192.168.101.100 - root@pam [15/02/2023:14:39:37 +1200] "GET /api2/json/quarantine/content?id=C0R11869T100370785 HTTP/1.1" 200 3735
::ffff:192.168.101.100 - root@pam [15/02/2023:14:39:38 +1200] "GET /api2/json/quarantine/listattachments?id=C0R11869T100370785 HTTP/1.1" 200 551
::ffff:192.168.101.100 - root@pam [15/02/2023:14:39:41 +1200] "GET /api2/htmlmail/quarantine/content?id=C0R11869T100370785 HTTP/1.1" 200 28835516
::ffff:192.168.101.100 - root@pam [15/02/2023:14:40:11 +1200] "POST /api2/extjs/quarantine/content/ HTTP/1.1" 596 -
::ffff:192.168.101.100 - - [15/02/2023:14:41:58 +1200] "POST /api2/json/access/ticket HTTP/1.1" 200 502
::ffff:192.168.101.100 - - [15/02/2023:14:49:58 +1200] "POST /api2/json/access/ticket HTTP/1.1" 200 502

the mail delivered to recipients@contoso.com

one cause for this might be that transmitting the 20MB takes longer than the 30 second timeout of the GUI...

Yes, 30 secs beetween 2 records

::ffff:192.168.101.100 - root@pam [15/02/2023:14:39:41 +1200] "GET /api2/htmlmail/quarantine/content?id=C0R11869T100370785 HTTP/1.1" 200 28835516
::ffff:192.168.101.100 - root@pam [15/02/2023:14:40:11 +1200] "POST /api2/extjs/quarantine/content/ HTTP/1.1" 596 -