quarantine email

Hello, we are using the quarantine solution and we stumbled across the issue that users are not able to define the language for their quarantine messages or the quarantine portal when logging in via ticket-url from the mail. Is there any solution that is update proof to have user defined...

I have daily quarantine report for user 'sales@domian.net', and i need the email send to 'manager@domain.net' too. How can I forward the Email? I have tried with BBC object, but it doesn't work.