USB issue after plugging it

[rjcab]

Hello,

I have the latest version of Proxmox installed on a mini PC (Core I9 64GRAM 1T nvme).
I have a WIN11 VM which works well and I have attached a touch screen (HDMI with USB)

The GPU Passthrough works well, I start the VM and everything works. After 1min about, the screen still shows up the desktop, the VM runs but the touch screen doesn't reply anymore. I tried to remove the USB and replug it, it works again for 1 min:

[1715448.659603] hid-multitouch 0003:2575:0401.000D: input,hiddev0,hidraw0: USB HID v1.10 Mouse [Weida Hi-Tech                CoolTouchR System           ] on usb-0000:00:14.0-5/input0
[1719475.846616]  sda: sda1 sda2
[1769366.736182] usb 1-5: USB disconnect, device number 19
[1769378.707877] usb 1-5: new full-speed USB device number 20 using xhci_hcd
[1769378.861115] usb 1-5: New USB device found, idVendor=2575, idProduct=0401, bcdDevice=14.30
[1769378.861120] usb 1-5: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[1769378.861122] usb 1-5: Product: CoolTouchR System           
[1769378.861123] usb 1-5: Manufacturer: Weida Hi-Tech               
[1769378.864960] input: Weida Hi-Tech                CoolTouchR System            Mouse as /devices/pci0000:00/0000:00:14.0/usb1/1-5/1-5:1.0/0003:2575:0401.000E/input/input44
[1769378.865084] input: Weida Hi-Tech                CoolTouchR System            as /devices/pci0000:00/0000:00:14.0/usb1/1-5/1-5:1.0/0003:2575:0401.000E/input/input45
[1769378.865155] hid-multitouch 0003:2575:0401.000E: input,hiddev0,hidraw0: USB HID v1.10 Mouse [Weida Hi-Tech                CoolTouchR System           ] on usb-0000:00:14.0-5/input0
[1769379.336121] usb 1-5: reset full-speed USB device number 20 using xhci_hcd
root@pve:~#

My config of WIN 11:

  GNU nano 5.4                                                                           /etc/pve/qemu-server/100.conf                                                                                   
agent: 1
bios: ovmf
boot: order=scsi0
cores: 4
efidisk0: local:100/vm-100-disk-1.qcow2,efitype=4m,pre-enrolled-keys=1,size=528K
hostpci0: 0000:01:00.0,pcie=1
machine: q35
memory: 7000
meta: creation-qemu=7.2.0,ctime=1685382213
name: tactile
net0: virtio=82:94:86:08:45:84,bridge=vmbr0,firewall=1
numa: 0
ostype: l26
parent: drivers_downloaded
scsi0: local:100/vm-100-disk-0.qcow2,iothread=1,size=32G
scsihw: virtio-scsi-single
smbios1: uuid=9cb36676-6cXXXXX1-a3a4-0534f64778b6
sockets: 1
vga: none
vmgenid: c738a5cc-cd7XXXXXXX-8580-edfddda4f323

root@pve:~# cat /etc/modprobe.d/vfio.conf
options vfio-pci ids=2575:0401
root@pve:~#

If you have any ideas Many Thanks

 

[rjcab]

Just one add: The VM works, I am able to connect through VNC

 

[rjcab]

no one had this issue ?

 

[dcsapak]

i don't see a usb passthrough config in your vm config, is that deliberate ?

i'd check the energy settings for the usb port for example

 

[rjcab]

Thank you for your reply. You are right, but on the GUI I see my usb:

 

[Spoonman2002]

Not sure what USB specs your touch screen has, but:

- try plugging in the touch screen directly into the mini pc, without any USB hubs etc.
- try switchting the touch screen between USB 2 and USB 3 ports (high speed, full speed)
- double click (edit) the USB properties in the vm (your screenshot) and activate/disable USB3,
try Use USB Vendor / Use USB port

 

[dcsapak]

thats not the same vm, you posted the config of vm '100' and the screenshot is of vm '101'

also, please check the usb energy saving settings (bios/host/guest) maybe they get automatically suspended, etc.

 

[rjcab]

Oh my god, my mistake:

The right conf:

gent: 1
bios: ovmf
boot: order=ide0;ide2
cores: 4
efidisk0: local:101/vm-101-disk-0.qcow2,efitype=4m,pre-enrolled-keys=1,size=528K
hostpci0: 0000:01:00.0,pcie=1
ide0: local:101/vm-101-disk-1.qcow2,size=32G,ssd=1
ide2: local:iso/virtio-win-0.1.229.iso,media=cdrom,size=522284K
machine: pc-q35-7.2
memory: 9000
meta: creation-qemu=7.2.0,ctime=1686944620
name: W11
net0: e1000=4E:54:FB:65:71:98,bridge=vmbr0,firewall=1
numa: 0
ostype: win11
scsihw: virtio-scsi-single
smbios1: uuid=80c32686-xxxx-458a-8e2b-6c0a1cacb2a9
sockets: 2
tpmstate0: local:101/vm-101-disk-2.raw,size=4M,version=v2.0
usb0: host=1-5
vga: none
vmgenid: 783586c4-20a0-xxxx-9011-a330a2acce75

Already tried to remove the USB and replug it. It works for 1 min too.

Already tried to change the USB port. It works for 1 min too.

 

[rjcab]

I will check for usb energy saving settings (bios/host/guest) but for other VM it works well, no issue.
I will test also to deactivate USB3. For USB Vendor / Device ID, already tested, not worked

 

[rjcab]

I've checked and no chance so far

 

[rjcab]

I have a fresh install with Win 10 and same behavior and same issue.