I have an issue where emails that are coming in have been added to either a whitelist or blacklist but still the emails get by, For instance, one of my clients have an email from domain: abcdef.com and they have added the emails to the whitelist after it was caught as spam. They then have back and forth conversations and then the 12th one gets flagged as spam and locked away until they get the mail notifications the following morning. The domain abcdef.com is hosted on google's mail servers, but that shouldn't matter. If they have added that domain to their own whitelist of blacklist should that not super seed any other rules and pass through the email to the end user(s)? This seems counterintuitive. If I add an email my own white or black lists then any emails from those email addresses or domains I've deemed as being OK or bad should be blocked for my own domains or email addresses residing on my PMG servers. The fact that they are not is worrisome and frustrating for my end users who are expecting the emails and domains they added to come through are not getting them. However it could be on my end that the problem resides: One of the rules I have in place are: Name Priority Direction Enabled ======================================================================= Blacklist 98 <--IN YES Block Viruses 96 <--IN YES Virus Alert 96 --> OUT YES Block Dangerous Files 93 <--IN YES Modify Header 90 <--IN YES Whitelist 85 <--IN YES Quarantine/Mark Spam (Level3) 80 <--IN YES >> So the blacklist has the top priority however it seems some of those emails are still getting though. The whitelist has a much lower priority. Should that be moved to a higher number above and or equal to the Blacklist number in this case? I'm a little lost here and would like to get a better handle on this solution. Thank you!!