SPF failure Whitelist

Discussion in 'Mail Gateway: Installation and configuration' started by Simpleroute, Jun 12, 2018.

  1. Simpleroute

    Simpleroute New Member

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    DomainHello all,

    I do have a valid subscription key for PMG, but for some reason it seems like the only key I can plug into my account is a VE key.


    I have an issue with a company sending email the most backwards way possible. Their helpdesk is rather special and they simply don't understand why they can't have an SPF detailed as they do and send email as they do. Their answer to me was to ultimately configure an IMAP connector on each of the users PC's and have them download mail that way.

    I have done everything I can to try and whitelist them, but for some reason PMG will still deny it. The only thing I can think is that it processes the hardfail SPF before it processes the whitelist. Any assistance on how to make this email pass through without being filtered would be appreciated.


    Example of a rejection from the tracking center.

    Legend:
    PMG.FQDN.TLD is a masked, but proper FQDN for the PMG instance
    RECIP is a masked recipient email
    pastebin. com/b9k57TFL

    Current whitelist configuration
    Regular Expression: .*medallia.*
    IP Address: 66.104.218.100
    Domain: bwipropemail.guardiandigital. com
    Domain: express.medallia. com
    Domain: medallia. com
     
  2. Simpleroute

    Simpleroute New Member

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    The spaces were added to the .com so I can post this as a new user
     
  3. Simpleroute

    Simpleroute New Member

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    Bump?

    Anyone?
     
  4. tom

    tom Proxmox Staff Member
    Staff Member

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    Better add your logs in the forum, so all needed information is on one place - much easier to read and you will get faster an answer.

    To your question:
    Did you add this to the SMTP whitelist on "Configuration/Mail Proxy/Whitelist"?
     
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