Need Help and/or suggestions on troubleshooting hard drive issue.

Discussion in 'Proxmox VE: Installation and configuration' started by, Jun 13, 2018.

  1. Active Member

    Apr 17, 2015
    Likes Received:
    Hello everyone.

    I have a home proxmox setup on an oldish Super Micro Opteron server.

    Supermicro SC846 24 Bay
    2 AMD Opteron Hex Core 2431 @ 2.4Ghz for total of 12 cores
    49GB RAM
    3 x Supermicro's SAT2-MV8 SATA controller (based on the Marvell Hercules-2 Rev. C0 SATA host controller)

    I am running on latest VE 5.2-1 setup. the whole server seams to be OK over all
    it is up and running well. I use ZFS mirror pools for everything,

    boot volume(rpool) is 2x120Gb mirror.
    NAME                           USED  AVAIL  REFER  MOUNTPOINT
    rpool                         57.9G  49.6G   104K  /rpool
    rpool/ROOT                    46.1G  49.6G    96K  /rpool/ROOT
    rpool/ROOT/pve-1              46.1G  49.6G  46.1G  /
    rpool/data                    3.32G  49.6G   128K  /rpool/data
    rpool/data/subvol-101-disk-2  3.32G  46.7G  3.32G  /rpool/data/subvol-101-disk-2
    rpool/swap                    8.50G  57.9G   196M  -
    additional local storage(pvstore) is 2x1TB HDD mirror
    NAME                           USED  AVAIL  REFER  MOUNTPOINT
    pvstore                       19.6G   879G  13.1G  /pvstore
    pvstore/iso                    104K   879G   104K  /pvstore/iso
    pvstore/subvol-103-disk-1     3.32G  6.68G  3.32G  /pvstore/subvol-103-disk-1
    pvstore/subvol-104-disk-1     1.75G  8.25G  1.75G  /pvstore/subvol-104-disk-1
    pvstore/template              1.37G   879G  1.37G  /pvstore/template
    and 2 ZFS volumes tank0 and tank1 for main shared storage use. this are bind-mounted into LXC container and shared from there for all users as NAS.

    6x2TB HDD
    NAME                           USED  AVAIL  REFER  MOUNTPOINT
    tank0                         1.02T  4.24T   977G  /tank0
    tank0/share0                  71.4G  4.24T  71.4G  /tank0/share0
    and 2x3TB HDD
    NAME                           USED  AVAIL  REFER  MOUNTPOINT
    tank1                         1.56T  1.07T   728G  /tank1
    tank1/share1                   871G  1.07T   871G  /tank1/share1

    I had several 2TB disk at home and I also bought 4 drives at my office.
    the 4 drives are DELL(Seagate) ata-ST2000NM0055-1V4104 models.
    they all connected to the same controller card.
    in the last 2 weeks I lost 2 of them one after the other.
    when I do zpool status I get tank0 is degraded, drive ATAXXXXXXXXXXX not available.
    since I run 3 vdevs 2 disks in mirror mode no data loos happens. and as I do have several 2TB spares I just replace the disks and resolver. but the disks are online and do not show any issues.
    I can redo the partition table and they are working.

    how can I trace the issue?
    what is the best way to Burn-in test the disks before use ?


    here is the smart report from the last failed disk

    # smartctl -a /dev/sdn
    smartctl 6.6 2016-05-31 r4324 [x86_64-linux-4.15.17-2-pve] (local build)
    Copyright (C) 2002-16, Bruce Allen, Christian Franke,
    Device Model:     ST2000NM0055-1V4104
    Serial Number:    ZXXXXXX8
    LU WWN Device Id: 5 000c50 0a381b3d2
    Add. Product Id:  DELL(tm)
    Firmware Version: DA05
    User Capacity:    2,000,398,934,016 bytes [2.00 TB]
    Sector Size:      512 bytes logical/physical
    Rotation Rate:    7200 rpm
    Form Factor:      3.5 inches
    Device is:        Not in smartctl database [for details use: -P showall]
    ATA Version is:   ACS-3 T13/2161-D revision 5
    SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 3.0 Gb/s)
    Local Time is:    Wed Jun 13 11:42:52 2018 EDT
    SMART support is: Available - device has SMART capability.
    SMART support is: Enabled
    SMART overall-health self-assessment test result: PASSED
    General SMART Values:
    Offline data collection status:  (0x82)    Offline data collection activity
                        was completed without error.
                        Auto Offline Data Collection: Enabled.
    Self-test execution status:      (   0)    The previous self-test routine completed
                        without error or no self-test has ever
                        been run.
    Total time to complete Offline
    data collection:         (   90) seconds.
    Offline data collection
    capabilities:              (0x7b) SMART execute Offline immediate.
                        Auto Offline data collection on/off support.
                        Suspend Offline collection upon new
                        Offline surface scan supported.
                        Self-test supported.
                        Conveyance Self-test supported.
                        Selective Self-test supported.
    SMART capabilities:            (0x0003)    Saves SMART data before entering
                        power-saving mode.
                        Supports SMART auto save timer.
    Error logging capability:        (0x01)    Error logging supported.
                        General Purpose Logging supported.
    Short self-test routine
    recommended polling time:      (   2) minutes.
    Extended self-test routine
    recommended polling time:      ( 191) minutes.
    Conveyance self-test routine
    recommended polling time:      (   3) minutes.
    SCT capabilities:            (0x50bd)    SCT Status supported.
                        SCT Error Recovery Control supported.
                        SCT Feature Control supported.
                        SCT Data Table supported.
    SMART Attributes Data Structure revision number: 10
    Vendor Specific SMART Attributes with Thresholds:
      1 Raw_Read_Error_Rate     0x010f   082   065   044    Pre-fail  Always       -       168192984
      3 Spin_Up_Time            0x0103   096   096   000    Pre-fail  Always       -       0
      4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       8
      5 Reallocated_Sector_Ct   0x0133   100   100   010    Pre-fail  Always       -       0
      7 Seek_Error_Rate         0x000f   089   060   045    Pre-fail  Always       -       713238413
      9 Power_On_Hours          0x0032   095   095   000    Old_age   Always       -       4794 (52 162 0)
     10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
     12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       8
    184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
    187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
    188 Command_Timeout         0x0032   100   100   000    Old_age   Always       -       0
    189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -       0
    190 Airflow_Temperature_Cel 0x0022   067   063   040    Old_age   Always       -       33 (Min/Max 24/37)
    191 G-Sense_Error_Rate      0x0032   097   097   000    Old_age   Always       -       6781
    192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       7
    193 Load_Cycle_Count        0x0032   100   100   000    Old_age   Always       -       846
    194 Temperature_Celsius     0x0022   033   040   000    Old_age   Always       -       33 (0 19 0 0 0)
    195 Hardware_ECC_Recovered  0x001a   011   001   000    Old_age   Always       -       168192984
    196 Reallocated_Event_Count 0x0032   100   100   000    Old_age   Always       -       0
    197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
    198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
    199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
    240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       1776 (179 221 0)
    241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       595494286
    242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       305256200
    SMART Error Log Version: 1
    No Errors Logged
    SMART Self-test log structure revision number 1
    No self-tests have been logged.  [To run self-tests, use: smartctl -t]
    SMART Selective self-test log data structure revision number 1
        1        0        0  Not_testing
        2        0        0  Not_testing
        3        0        0  Not_testing
        4        0        0  Not_testing
        5        0        0  Not_testing
    Selective self-test flags (0x0):
      After scanning selected spans, do NOT read-scan remainder of disk.
    If Selective self-test is pending on power-up, resume after 0 minute delay.
  2. Alwin

    Alwin Proxmox Staff Member
    Staff Member

    Aug 1, 2017
    Likes Received:
    You should run a smart test (full), to see if it will show something. And for ZFS, it will mark pools degraded when it even just might be timing issues. To find out you need to check the log files and the zfs events.
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. guletz

    guletz Active Member

    Apr 19, 2017
    Likes Received:

    As I see in your smartd values, you may have a problem:

    This could indicate some HDD mechanical problem, or maybe your server generate a lot of mechanical vibrations(case?). So watch this value and see if it will increase in time.
  4. guletz

    guletz Active Member

    Apr 19, 2017
    Likes Received:
    ... and for burn test, I use this cookbook, using a desktop for at least 3x 24 hours :

    - run smartctl -t -long /dev/sdx
    - run badblocks -wsv /dev/sdx

    Note: the badblocks it will be destroy any data, so be aware!
  5. Active Member

    Apr 17, 2015
    Likes Received:

    thank you guletz.

    I have checked All of mine drives item 191.

    ALL of the DELL drives show counts over 2000 so I suspect they all going bad.
    I have no vibrations in the chassis as far as I can tell. all fans are medium speed low noise and PSU is ATX 760W low noise low vibration PSU.
    out of 13 HDDs , not counting 2 System SSDs all other disks either show 0 count for param 191 or have no such param at all. I guess DELL drives are simply bad. have been laying around for few months at work. I bought them when I left for cheap.
    no biggie. will just go to Micro-Center and get couple of 3TB instead and build a new pool.

  6. guletz

    guletz Active Member

    Apr 19, 2017
    Likes Received:
    0k. And do not buy anything that is cheap ;)
  7. Active Member

    Apr 17, 2015
    Likes Received:
    define cheap :)

    all my drives are desktop they are cheap.
    mostly a mix of Toshiba, WD and Seagate 7200rpm.
  8. denos

    denos Member

    Jul 27, 2015
    Likes Received:
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