[SOLVED] enterprise.proxmox.com unreachable

[ejmerkel]

I am setting up a new node and have installed the valid subscription but when I try to do an apt update, I get enterprise.proxmox.com 144.217.225.162 connection timed out.

Is the proxmox enterprise repository down? Guessing it might be related to the OVH data center fires yesterday in Strasbourg?

Best regards,
Eric

 

[tom]

All services are up and running.

We have multiple download servers in our cdn, also one in a OVH datacenter (in Roubaix, so not affected by the fire in Strasbourg).

 

[ejmerkel]

I am still seeing the same issue today. The license says it is Active and next due date is in 2022 so pretty sure it is not a license issue. I forced a re-issue of the license and then tried the following:

Via the gui ...

starting apt-get update
Get:1 http://security.debian.org buster/updates InRelease [65.4 kB]
Hit:2 http://ftp.us.debian.org/debian buster InRelease
Hit:3 http://ftp.us.debian.org/debian buster-updates InRelease
Err:4 https://enterprise.proxmox.com/debian/pve buster InRelease
  Cannot initiate the connection to enterprise.proxmox.com:443 (2607:5300:203:7dc2::162). - connect (101: Network is unreachable) Could not connect to enterprise.proxmox.com:443 (144.217.225.162), connection timed out
Fetched 65.4 kB in 30s (2143 B/s)
Reading package lists...
W: Failed to fetch https://enterprise.proxmox.com/debian/pve/dists/buster/InRelease  Cannot initiate the connection to enterprise.proxmox.com:443 (2607:5300:203:7dc2::162). - connect (101: Network is unreachable) Could not connect to enterprise.proxmox.com:443 (144.217.225.162), connection timed out
W: Some index files failed to download. They have been ignored, or old ones used instead.
TASK OK

From the command line I tried forcing it to IPv4 thinking it might be an IPv6 issue.

# apt-get -o Acquire::ForceIPv4=true update
Hit:1 http://security.debian.org buster/updates InRelease
Hit:2 http://ftp.us.debian.org/debian buster InRelease
Hit:3 http://ftp.us.debian.org/debian buster-updates InRelease
Err:4 https://enterprise.proxmox.com/debian/pve buster InRelease
  Could not connect to enterprise.proxmox.com:443 (144.217.225.162), connection timed out
Reading package lists... Done                             
W: Failed to fetch https://enterprise.proxmox.com/debian/pve/dists/buster/InRelease  Could not connect to enterprise.proxmox.com:443 (144.217.225.162), connection timed out
W: Some index files failed to download. They have been ignored, or old ones used instead.

I cannot ping this server.

ping 144.217.225.162
PING 144.217.225.162 (144.217.225.162) 56(84) bytes of data.
^C
--- 144.217.225.162 ping statistics ---
40 packets transmitted, 0 received, 100% packet loss, time 39895ms

Is there a way to force it to try a different download server?

I do see there are some updates out there from the regular repository. Should I process those and try again?

Thanks!

Best regards,
Eric

 

[GazdaJezda]

For me that host works, but for at least 10 days, there is no new update for my system. Neither Linux or ProxMox update, everytime when i try (or system itself) there is no updates:



Little bit strange

 

[ejmerkel]

Turns out our firewall had an http/https block on this range for some reason. It is all sorted out now. Sorry for the noise.