[SOLVED] Blacklist not working

Discussion in 'Mail Gateway: Installation and configuration' started by Christian Röser, Feb 13, 2018.

  1. Christian Röser

    Christian Röser New Member

    Joined:
    Feb 13, 2018
    Messages:
    4
    Likes Received:
    0
    Hello,

    we are using PMG 5 and the blacklist feature is not working. E-Mails from address on the blacklist are only marked as spam and are not blocked. We are using the standard ruleset so there is a rule Blacklist, Priority 98, Block from Blacklist. Whats wrong with my configuration?

    I don't know if it is important but we are recieving our mails with fetchmail.

    Best Regards,
    Christian
     
  2. tom

    tom Proxmox Staff Member
    Staff Member

    Joined:
    Aug 29, 2006
    Messages:
    12,865
    Likes Received:
    312
    You talk about the personal blacklist? Yes, if you add something there, it will be moved in the quarantine.

    We consider this too risky, blocking email based on a blacklist maintained by the end user, therefore we just move these email to the quarantine.

    If you talk about the global blacklist in the rule system, you can select whatever you need (block or quarantine).
     
  3. Christian Röser

    Christian Röser New Member

    Joined:
    Feb 13, 2018
    Messages:
    4
    Likes Received:
    0
    Hello Tom,

    thanks for clarifying that. Yes, I was talking about the personal blacklists and I can understand your position.

    But it is a bit anoying to get every day a spam report with the same messages in quarantine. Maintaining the global blacklist manually would be to although to anoying. If there was a way to block emails for each user individually based on the personal blacklist would be great. Is there a way to achieve something like that, maybe some hack? Using it at my own risk...
     
  4. tom

    tom Proxmox Staff Member
    Staff Member

    Joined:
    Aug 29, 2006
    Messages:
    12,865
    Likes Received:
    312
    I am not a big fan of a personal blacklists. Properly configured, the Gateway should work and the end user should not play around with rules.

    The default behavior cannot be changed in our GUI, but of course, if you are familiar with coding you can take a deeper look on https://git.proxmox.com/
     
  5. ChFin

    ChFin Member
    Proxmox VE Subscriber

    Joined:
    Jan 30, 2018
    Messages:
    49
    Likes Received:
    11
    That makes the "Blacklist"-URL in the daily spam report obsolete.
     
    Plaintext likes this.
  6. dietmar

    dietmar Proxmox Staff Member
    Staff Member

    Joined:
    Apr 28, 2005
    Messages:
    16,056
    Likes Received:
    257
    Not really.
     
  7. ChFin

    ChFin Member
    Proxmox VE Subscriber

    Joined:
    Jan 30, 2018
    Messages:
    49
    Likes Received:
    11
    In the daily spam list the "Blacklist"-URL gives the user the option to blacklist an email-address of an email already identified as spam. For sure another email from the same sender can be identified as ham the next time. The user should then login and set it on the blacklist. The implementation as it is is confusing for the average end user. I am waiting for the first complaints: "I clicked the blacklist link in my daily spam report and i am still getting emails from this address (in my quarantine)"
     
    Plaintext likes this.
  8. tom

    tom Proxmox Staff Member
    Staff Member

    Joined:
    Aug 29, 2006
    Messages:
    12,865
    Likes Received:
    312
    yes its not 100 % optimal. what is your suggestions?
     
  9. Christian Röser

    Christian Röser New Member

    Joined:
    Feb 13, 2018
    Messages:
    4
    Likes Received:
    0
    Ehr, no thanks. That is cleary something beyond my programming skills. ;) As a "hack" I had something like manually changing some config files in mind. :D

    I'm facing the exactly the situation ChFin is talking about. Arguing with users why to use the blacklist function in the spam report, what sense this function makes when the messages are not blocked and so on.

    Although I am not happy about it I think there is no other way than manually maintaining the global blacklist.
     
  10. tom

    tom Proxmox Staff Member
    Staff Member

    Joined:
    Aug 29, 2006
    Messages:
    12,865
    Likes Received:
    312
    99 % of the users will just ignore email in their quarantine reports. We have this since more than 10 years and so far complaints from end users are very limited.
     
  11. Christian Röser

    Christian Röser New Member

    Joined:
    Feb 13, 2018
    Messages:
    4
    Likes Received:
    0
    It could be the usual complaints because it is something new. :rolleyes: I just checked the users blacklist and saw that only 2 or 3 persons are using it, the rest seems to ignore the blacklist function. o_O
     
  12. Plaintext

    Plaintext New Member

    Joined:
    Feb 27, 2018
    Messages:
    6
    Likes Received:
    0
    I our case people get spam mails from the same sender every day, which goes to the spam-report.
    So now they don't get the original Spam but the report. For these users only few has changed.
    They have to delete this mail every morning.

    Isn`t there any config option to block these mails at smtp-time? The user explicitly asked and agreed to it by clicking on "blacklist".
     
    #12 Plaintext, Mar 10, 2018
    Last edited: Mar 13, 2018
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice