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Thread: Impossible to install CRM

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  1. #1
    Join Date
    Apr 2009
    Posts
    7

    Default Impossible to install CRM

    Just yesterday I download the SugarCRM template and installed on PVE 1.3.

    I can't complete the installation when it ask me for Database admin User name and password, I fill the boxxes with my desired value but I can't proceed with installation and receive this error message:

    ---
    The provided database username and/or password is invalid, and a connection to the database could not be established. Please enter a valid user name and password. 1045: Access denied for user 'admin'@'localhost' (using password: YES)).
    ---

    In this evenience I have uset for username and passwor "admin" boths.

    I suppose that when the template was created there are any password.

    Anyone can help me?

    Ciao Carlo

  2. #2
    Join Date
    Aug 2006
    Posts
    9,921

    Default Re: Impossible to install CRM

    Quote Originally Posted by hamradio View Post
    Just yesterday I download the SugarCRM template and installed on PVE 1.3.

    I can't complete the installation when it ask me for Database admin User name and password, I fill the boxxes with my desired value but I can't proceed with installation and receive this error message:

    ---
    The provided database username and/or password is invalid, and a connection to the database could not be established. Please enter a valid user name and password. 1045: Access denied for user 'admin'@'localhost' (using password: YES)).
    ---

    In this evenience I have uset for username and passwor "admin" boths.

    I suppose that when the template was created there are any password.

    Anyone can help me?

    Ciao Carlo
    you need to use the mysql admin user (username is 'root', password is 'admin')
    Best regards,
    Tom

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